If your baggage is missing or damaged, you need to contact the Lost & Found personnel in the baggage claim area and report the incident immediately after you detects that your baggage is damaged or missing, submitting relevant documents (your boarding pass and baggage tags) and your identity document.
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Please note: Lost baggage is traced within 21 days upon application.
21 days have elapsed and your baggage has not been found?
Contact your airline and raise a written claim. The decision on compensation in money and the sum thereof is made by the airline based on the provisions of the Air Code of the Russian Federation, the Warsaw Convention and the regulatory documents of the relevant Airline.
We make every effort to find your baggage as soon as possible.
We will notify you as soon as your baggage arrives at the Blagoveshchensk Airport.
Excess or oversize baggage
Baggage wrapping
At Blagoveshchensk International Airport, you may use baggage wrapping services. Special stretch film will protect your baggage from dirt, unauthorized access and self-opening. Our professional team will wrap your baggage in less than 1 minute.
Baggage wrapping
Premium packaging
A baggage storage is available at Blagoveshchensk International Airport for the convenience of passengers.
Passengers can leave their warm clothes in the baggage room while they are travelling. Personal property (hats, outerwear, and footwear) are packed in special covers, which are then sealed. A traveller is issued a token and when the traveller arrives at Koltsovo, he or she can quickly get his or her personal property back.
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Storage of valuables in an individual box
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According to Art. 108 of the Air Code of the Russian Federation, “the airline is liable for the loss, shortage of or damage to baggage after the baggage is accepted for air transportation and before it is delivered to the passenger.”
If your luggage has been lost or damage, go to the Lost & Found Office team in the baggage claim area of Domestic Flight Terminal to report such am loss or damage.
Upon a written application of the passenger, a member of the Lost & Found Office team takes the following measures in order to return your baggage:
- sends a request for baggage to the airport of departure;
- sends requests to the airport where the baggage could have been delivered by mistake;
- sends a request for dispatch of the baggage, if it is found.
A passenger may claim compensation for visible damage to the baggage only. A passenger may not claim compensation for damage to the contents of the baggage.
The following transportation documents shall be attached to the claim for damage to the passenger baggage:
- air ticket (boarding pass and/or electronic ticket itinerary receipt);
- claim ticket
- airline’s special certificate of damage with detailed description of the damages to baggage (to be documented upon addressing the baggage tracing team).
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